1How do I pay for my products?
Due to the fact that we are an international trader we will contact you personally to pay for your order.

General Questions

1Do you ship animal products?
Yes, we are very experienced when it comes to exports. We ship animal products such as skins and horn all over the world. Please send us an email should you have any further questions.
2What are your terms and conditions?
Products will be accepted for a refund or credit within 14 days of purchase and must be accompanied by the original sales receipt, packaging and all certificates. Returns will be accepted only at the original store of purchase, (excluding any shipping charges), subject to the item being returned in its original, unused, saleable condition. Refunds will not be given for special orders, discounted and altered merchandise. Please note that damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold or silver. Defaults that may occur as a direct result of manufacturing, may be repaired or replaced at the discretion of management once an inspection thereof has been completed. Please note that Cambanos must be notified of any defects or faults within a period of 60 days from date of purchase. Refunds will be provided for cash and credit card purchases only. Please be aware that all refunds may be subject to exchange rate changes. Card payments will be refunded to the original card used for the purchase/payment in South African Rand(ZAR). Reversal of credit card purchases will be effected in store upon presentation of the original credit card used to make the payment. All reversals processed via a speed point are subject to the relevant Bank's turnaround time and exchange rates for the clearing of the funds. Unfortunately, this is not within the control of Cambanos and all queries must be escalated to the relevant bank. Please be aware that the currency in which the refund will be affected is at management’s discretion.
3Do you provide permits for animal products?
We will assist with the obtaining of permits etc for the export of skins, animal products, wood etc. However we do not know every domestic law. It is good to check with your local authorities as to the import laws.

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